Frequently asked questions

FAQs

What do I need to offer to get a quote?

As our factory only supply OEM service, Please send us inquiry by email, Please offer us 2D or 3D drawings (with material, dimension, tolerance, surface treatment and other technical requirement etc.),quantity, application or specifications. Our specialized engineer will check and quote for you; we would appreciate the opportunity and will respond in 1~2 working days.

When can I get the price?

We usually quote within 48 hours after we get your inquiry. If you are very urgent, pls call us or tell us in your email so that we will regard your inquiry priority.

Is it possible to know how my product? Is going on without visiting your company?

We will offer a detailed products schedule and send weekly reports with digital pictures and videos which show the machining progress.

If you make poor quality goods, will you refund our fund?

We make products according to drawings strictly until them reach your 100% satisfaction.And actually we won't take a chance to do poor quality products.We always keep closely cooperation with our business partners.

What kind of surface treatment can we get?

Heat Treatment, shot blasting, sand blasting, machining, polishing, plating, powder coating, anodizing, zinc plated(galvanization,), oxide, etc.

Pre-sales

MOQ

What is your MOQ?

We do not have MOQ; we welcome trial order before mass-production. For most of the products, we can send even 1 unit to you, very special requirement or parts customized to be discussed. You could ask us for details.

Sample Parts

Do you provide samples and how can I get them?

It depends on the specific item you need, we can send it to you by DHL, by Air or By Sea.

Payment

What kind of payment terms do you accept?

By T/T, 30% deposit and 70% before delivery is the way we usually use. For big order, we can accept L/C at sight with good credit banks.

For small order, we also can via western union etc.

Discount

Do you give discounts with large quantities?

Yes, we have such sales policy. More quantities order, more discounts. And it not only depends on your order quantity, but also the item you ordered.

Package

How about the packing of products?

Normally the Packed by strong plywood crate. Surface with oil sticky paper.

Can I use my own logo on packages?

We can mark your own logo on the packages. And also can be neutral packing for your convenience.

As a trader, may i use my own brand on the material if any?

OK. We can send you our material with your brand.

Delivery

How long will my order take?

Normal delivery is about 20~30 working days. It varies a lot depending on product dimension, technical requirements and quantity. We always try to meet customers’ requirement by adjusting our workshop schedule.

Testing

What testing form can I get from you?

Our inspection equipment has coordinated measuring machine, tensile testing machine, and spectrograph. Except the usual test such as material test, heat treatment, dimensional inspection, we also can do Ultrasonic (UT) testing, Magnetic particle inspection (MT),Mechanical performance test (Tensile test, Impact test, yield strength and so on) according to your requirements.

Marketing

which country have your products been exported?

We have been exported business for many years and we have lots of customers and agents in the world, our wheels has exported more than 60 countries such as Middle East, Malaysia, South Africa, Canada, America, etc…

After-sales

Warranty

How long is the warranty of your products? Does your company supply the spare parts?

The warranty period of DGCRANE products is one year. We are always glad to provide technical supports and solutions for the whole using life.

The warranty period of the consumable and wearing parts is 6 months.

And of course we will supply the spare parts for you at lowest cost.

About Us

Character

Are you a factory or trade company?

We are professional manufacturer of casting, forging, welding and machining, exporting proportion 70~80%.

Guarantee

How can you guarantee the quality?

Experienced team of engineers and strict quality control. If you meet with   quality problem, we promise to replace goods or return your funds. We will offer a detailed products schedule and send weekly reports with digitalpictures and videos which show the machining progress.

Services

What services can I get from you?
  1. We are always here for your needs;
  2. You can get catalog, pictures, videos about us;
  3. You can get quote from us anytime you need;
  4. Customizing services, OEM services, etc.

Reliable

How can i trust your company?
  1. With professional design and sales team, we can serve you the perfect     solution with lowest cost.
  2. Assessed by third party, national patents for all equipment.
  3. Welcome to inspect anytime.